portfolio
Much of my work is the intellectual property of the company that engaged me. It is not in the public domain.
I’ve tried to showcase the greatest cross-section of my content that I can without getting into trouble. :-)
Articles
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Outline Global blogs
Australian geospatial company Outline Global engaged me to create a public-facing body of information that would better profile their unique position in the geospatial industry.
I have created a library of thought leadership blog posts.
You can see this one here: https://www.outlineglobal.com.au/fast-track-your-mining-approval/
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ScribeSafe blogs
ScribeSafe was a startup in the medical records management space. They engaged me to make their website customer-ready.
I created a blog space and a comprehensive series of articles to help customers and prospects understand why they would need a product like ScribeSafe.
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Outline Global LinkedIn posts
To drive customer and prospect engagement, Outline Global asked me to create a series of LinkedIn TL;DR posts based off the blog posts I created for their website.
You can read the article here: https://www.linkedin.com/posts/outline-global-pty-ltd_mining-compliance-aerialsurvey-activity-7244506961046634496-yDcx/?utm_source=share&utm_medium=member_desktop
User assistance
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Cochlear
Internationally known medical devices company Cochlear engaged me on a short contract to produce a series of user guides for their wireless accessories.
The writing process involved testing with real users to see if they could engage with the product following my instructions alone. (Spoiler: they could!)
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Nearmap
Geospatial giant Nearmap engaged me to curate their customer-facing user assistance content.
During this time I wrote many how-to and explainer articles about their products and services, including articles describing concepts that some customers found challenging.
You can see this one here: https://help.nearmap.com/kb/articles/355-getting-started-with-nearmap-content
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ScribeSafe
Medical records management cloud application, ScribeSafe, needed how-to guides targeting users with varied technical competency.
I created a series of step-by-step guides to ease users into the application, structuring the content so that more advanced users could easily skip content they understood.
Videos
Agritech startup InvertiGro engaged me to create user assistance content. Part of my brief was to assist with informational content aimed at tradeshows and prospective customers generally.
This short video deliberately has no voiceover, so that it can run on loop in the background of a trade booth setup.
InvertiGro
While working for Nearmap, I created several instructional videos. The one showcased here was a tutorial series to help users get up and running with Nearmap on OpenSolar. The offering was not self-explanatory and Customer Success needed some content to help them manage customer queries.
You can see this series here: https://help.nearmap.com/kb/articles/1241-get-up-and-running-with-nearmap-on-opensolar
Nearmap
While working in Nearmap’s Customer Success team, I transformed their simple docs site into the Knowledge Hub - a one-stop-shop for customers to learn about Nearmap’s products and services.
To launch the Knowledge Hub, I created a video explaining what the hub was and how to engage with it.
Nearmap
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