Technical product content for technical companies
thought leadership articles • product education and onboarding • words and pictures
The How
Engage with me, not an agency.
An article or blog
Want an article for LinkedIn? Or a technical blog for your website?
Give me a brief and I’ll write your article.
A series of articles or a knowledge base
Do you have a blank blog space on your website that needs some articles? Or perhaps you want some technical content for your product launch or campaign? or maybe you need to build a knowledge base from the ground up.
Let’s talk and I can give you an estimate.
A period of time
Would you like an expert embedded in your organisation for a while? I can get to know your systems and processes and learn from your SMEs.
Get in touch to find out how we can engage.
The Why
Stop using agencies that don’t get technical content.
Get the expertise you asked for.
Avoid paying overheads. Form a rapport.
Trying to produce content yourself using ChatGPT and it’s not quite hitting the mark with your customers?
That’s because your specific product or service is unique to you. If it doesn’t exist yet, ChatGPT can’t write about it with any authority.
Talk to your market about your products and services in a language they understand.
Engage a technical writer who understands your domain and is actually interested in learning about your products and services.
Turn your technical content into a marketing asset.
Increase engagement and boost your credibility by hosting technical product content that is useful to your customers and drives real sales.
The What
Whatever your internal or external customers need, I’m ready to create it.
Product education and onboarding
Reduce support calls, increase customer satisfaction, and showcase your brand by providing just what your customers need to use your products and services.
…and it’s super useful for training your own people!
how-to articles, FAQs, onboarding training, or an entire knowledge base
Field-ready customer content
Equip sales and business development teams with content that is practical, easily accessible, and supports the customer journey.
No making sh#t up as you go.
datasheets, case studies, cheat sheets, battle cards, webinars, and scripts.
Thought leadership
Level up your company’s status by hosting and posting quality content that describes your business in a language that engages your customers.
No BS. No long-winded tomes.
TL;DR, whitepapers, website blogs, social posts
The Who
I ain’t gonna lie, I’ve been around a couple of decades. I started out as one of the only women in a mechanical engineering trade apprenticeship with BHP. I’ve learned from the ground-up.
Since that time I’ve been producing technical product content in a wide range of industries, from healthcare to banking, printers to SCADA, geospatial to agtech.
I am very comfortable with technology. I can quickly understand your product domain and really get into your audience’s mindset.
About me
Technical Writer
Instructional Designer
Mechanical Drafter
Experience
Diploma of Mechanical Engineering
Masters of Applied Linguistics
Bachelor of Arts (languages)
Assessment and Evaluation in Learning Design
Diploma of Marketing
Six Sigma Green Belt
Qualifications
Printers
Records Management
Health
Banking and Finance
HR and Payroll
Industry Sectors
Geospatial
Geotech
Mechanical Engineering
IT
Agtech
SCADA
What people say about me
exceptional talent in designing and building first rate communications products that are targeted at the intended audience
“I had the privilege of working with Josie for over four years during my time at Silverbrook Research in Sydney. Josie is a skilful and talented technical communicator, whose dedication and attention to detail is matched only by her enthusiasm for delivering the highest quality communication products.
Josie's extensive experience in written and visual communications give her an exceptional talent in designing and building first rate communications products that are targeted at the intended audience.
Josie can always be counted on to build high quality relationships across a business, but will also speak in a forthright and authoritative manner to offer the benefit of her experience.”
Nathan Pye, Technical Partnerships Manager, Xref
planting many seeds questioning the way things are done
"[Josie has] professionally delivered a framework and structure, and shared [her] skills and knowledge, to not only see us complete documenting many processes, but enable us to continue on the right path to complete the job.
I also thank [Josie] for planting many seeds questioning the way things are done that will no doubt grow in people’s minds and eventually be harvested as a more efficient organisation.”
Glenn Sargeant, Chief Financial Officer, Teachers Mutual Bank
[Josie can] interpret difficult technical detail in a very creative and expressive way
"Josie brings a calm and practical approach to resolving complex technical documentation. It is so refreshing to work with a technical writer who can interpret difficult technical detail in a very creative and expressive way. Coupled with her technical abilities is a genuine warmth and friendliness that helps her liaise with all types of personalities in the workplace. Josie embodies all the essential skills of a brilliant communicator.”
Norman Berry, Industrial Designer, Team Lead, Memjet
an exceptional ability to present complex concepts in a simple manner to a range of audiences
I had the pleasure of working closely with Josie from 2014 to 2016 on a technical and challenging project. She has an exceptional ability to present complex concepts in a simple manner to a range of audiences from internal development teams to external customers with varying levels of technical knowledge.
In our team, we relied heavily on Josie to produce quality work autonomously and she also knew when to collaborate with other team members to garner their specialised expertise. Josie brings a positive presence to those that she works with and would be a welcome addition to any team that is driven to succeed."
Adam Delpech, Business Analyst, Honeywell
her contribution and work ethic were outstanding
"With her strong background in Engineering and Communication, Josie was instrumental in developing the working procedures and updating our systems to deliver the Networks and Facilities Renewals Panel work for Sydney Water. She played a key role in helping Downer secure the initial Contract and assisted in many bids working above and beyond to secure works packages. Josie was a valued member of our team and her contribution and work ethic were outstanding.”
Bernie Thorn, Manager Central NSW - Operations, Maintenance & Services Engineering, Downer
a positive influence on teams and key stakeholders, always willing to share her knowledge and expertise
I have collaborated with Josie on several projects since 2018 and she is awesome. Josie always brings her best and her attention to detail is exceptional. Josie’s presentation skills are outstanding and truly impressive. She can translate complex ideas into simple language which was critical to ensuring the completion of projects by the deadlines. Josie was a positive influence on teams and key stakeholders, always willing to share her knowledge and expertise. Josie is a leader in her field, and I would jump at the chance of working with her again.
Melanie Holdsworth GAICD, Business Technologist, Teachers Mutual Bank
a highly motivated and diligent professional, who consistently exceeded expectations and delivered results
In 2021-2022 I had the pleasure of working closely with Josie on a payroll Transfirmation project. Josie played a critical role in gathering requirements and insights from subject matter experts and mapping out the existing payroll processes.
Josie was able to clearly present her findings and recommendations to the executive team, and her presentations were always well-received and generated valuable feedback.
Drawing on her past experience as a UX professional, Josie took the initiative to identify and suggest improvements to the user interface of the payroll system.
Josie is a highly motivated and diligent professional, who consistently exceeded expectations and delivered results. She brings a wealth of experience and expertise and would be a valuable addition to any team.
Payal Khosla, Payroll and HR System Transformation, Teachers Mutual Bank
Companies I’ve worked with
Let’s work together
Ready to talk to your market and your customers in a language they understand?
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We can't wait to hear from you!